The owner of the auto business, Sergiy, is not a very decent and deceitful person, he can make a poor-quality repair and take money for it and not be responsible for his actions and the final result, and in this case you will be left with your broken car and the same problems with which you contacted him! Be careful and clarify with him everything thoroughly, whether he can do this or that auto repair or will just take money and will not be responsible for further consequences...
Dear Rinat, Thank you for sharing your feedback regarding your recent experience with us. We take all customer concerns seriously and would like to address the situation as clearly as possible. Upon reviewing your repair order, we noted that you opted to bring your own part, which was purchased from Amazon, after receiving advice from an AutoZone employee that it would resolve the issue with your Fiat. Our technician, Sergey, did advise you that without a proper diagnosis of the problem, the crank sensor you purchased might not be the correct solution. Unfortunately, as Sergey explained, AutoZone employees are not certified technicians and may not always provide accurate diagnostic advice. We understand that you chose not to purchase the part from AutoZone, likely due to a lack of trust or availability, and we respect your decision to use a part of your choosing. However, Sergey fulfilled your request to install the part you provided, despite his earlier warning that it might not resolve the issue. We regret that the outcome did not meet your expectations. Regarding your comments about Sergey, we would like to emphasize that our team is committed to providing professional and respectful service to all customers, regardless of background or origin. Sergey is a valued member of our team, and we stand by his integrity and expertise. While we would like to assist in resolving this matter, we feel it may be best to part ways. We are prepared to issue a refund for the work performed and recommend seeking services elsewhere that may better align with your expectations. Thank you for your understanding, and we wish you the best in addressing your vehicle’s needs. Sincerely, Epro Garage
- EProGarage